{"xsrfToken":"520fc0a1ff4bc2ab955753548ef9ec3e39362eb4_lout","branding":{"id":"44","key":"ods","name":"onLOOKer DTI Support","portalBaseUrl":"/servicedesk/customer/portal/44"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/23b5da29-6e6e-4455-8b75-9b7fe6facb2e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzYjVkYTI5LTZlNmUtNDQ1NS04Yjc1LTliN2ZlNmZhY2IyZSI6WyJyZWFkIl19LCJleHAiOjE3NDM4NjQ2NzMsIm5iZiI6MTc0Mzg2NDA3M30.hn0WErRKuUp5sJ9z5i20jKWUH1XmS6ri2bW3TzLgyIc&client=c63c52f6-cb72-437d-af60-4ec1e766528b&mode=fit","logoId":"23b5da29-6e6e-4455-8b75-9b7fe6facb2e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Stantec.io Help Center","sharedPortalName":"Stantec.io Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Stantec.io Help Center","sharedPortalName":"Stantec.io Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ed7000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4be58b76-0d3d-4d0c-9407-72983a3789ab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiZTU4Yjc2LTBkM2QtNGQwYy05NDA3LTcyOTgzYTM3ODlhYiI6WyJyZWFkIl19LCJleHAiOjE3NDM4NjQ2NzMsIm5iZiI6MTc0Mzg2NDA3M30.HV_Mb84PQ9_CR6Dpxncl31zGtiQ7Owhyu6BJ2JtXCuY&client=c63c52f6-cb72-437d-af60-4ec1e766528b&height=300&mode=fit","bannerMediaApiFileId":"4be58b76-0d3d-4d0c-9407-72983a3789ab","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"44","key":"ods","projectId":10115,"serviceDeskId":44,"name":"onLOOKer DTI Support","description":"<p>Welcome! You can raise a request for onLOOKer DTI Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/44","reqTypes":[{"id":"493","name":"Incident request","descriptionHtml":"","callToAction":"Incident request","introHtml":"<p>Issues with services, applications, etc.</p>","icon":10475,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[118],"key":""},{"id":"494","name":"Service request","descriptionHtml":"","callToAction":"Service request","introHtml":"<p>Request services, access, quotes, etc.</p>","icon":10469,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[118],"key":""},{"id":"495","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"496","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"497","name":"Infrastructure request","descriptionHtml":"","callToAction":"Infrastructure request","introHtml":"","icon":10503,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"498","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"499","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have question about licensing or billing</p>","icon":10536,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"500","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"501","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"502","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":118,"name":"DTI Support"}],"orderMapping":{"118":[493,494]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":44,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ODS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4NjUyNzMsIm5iZiI6MTc0Mzg2NDA3M30.bk23L36cAbxo2NU2eUiN-SxUxLo4uaCVwvXwcpK_RNs","targetCollection":"upload-project-10115","endpointUrl":"https://api.media.atlassian.com","clientId":"c63c52f6-cb72-437d-af60-4ec1e766528b","tokenDurationInMins":20}},"reqCreate":{"id":493,"projectId":10115,"form":{"name":"Incident request","descriptionHtml":"","callToAction":"Incident request","intro":"<p>Issues with services, applications, etc.</p>","instructions":"","icon":10475,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Incident request title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10000","label":"Editable","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/44/create/493","requestValidateBaseUrl":"/servicedesk/customer/portal/44/validate/493","calendarParams":{"firstDay":0,"date":"2025-04-05T09:41:13-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4NjUyNzMsIm5iZiI6MTc0Mzg2NDA3M30.bk23L36cAbxo2NU2eUiN-SxUxLo4uaCVwvXwcpK_RNs","targetCollection":"upload-project-10115","endpointUrl":"https://api.media.atlassian.com","clientId":"c63c52f6-cb72-437d-af60-4ec1e766528b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=stantecdigitalservices","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"520fc0a1ff4bc2ab955753548ef9ec3e39362eb4_lout","baseUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://stantecdigitalservices.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c63c52f6-cb72-437d-af60-4ec1e766528b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"223de17e47624b2b8d938bf0776eaab0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}