{"xsrfToken":"07ae64209a1065b12b24fc2d909a7d73442bb9a0_lout","branding":{"id":"49","key":"syn","name":"SYNODAS","portalBaseUrl":"/servicedesk/customer/portal/49","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/49/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b55721","headerLinkHoverBGColor":"#b55721","headerBadgeColor":"#b55721"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/23b5da29-6e6e-4455-8b75-9b7fe6facb2e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzYjVkYTI5LTZlNmUtNDQ1NS04Yjc1LTliN2ZlNmZhY2IyZSI6WyJyZWFkIl19LCJleHAiOjE3NDQzNjc0MjcsIm5iZiI6MTc0NDM2NjgyN30.cv3wGbegQVS_EDZYSVYFCSS9Vn_-9L1A-_06YmZ0gu0&client=c63c52f6-cb72-437d-af60-4ec1e766528b&mode=fit","logoId":"23b5da29-6e6e-4455-8b75-9b7fe6facb2e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Stantec.io Help Center","sharedPortalName":"Stantec.io Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Stantec.io Help Center","sharedPortalName":"Stantec.io Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ed7000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4be58b76-0d3d-4d0c-9407-72983a3789ab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiZTU4Yjc2LTBkM2QtNGQwYy05NDA3LTcyOTgzYTM3ODlhYiI6WyJyZWFkIl19LCJleHAiOjE3NDQzNjc0MjcsIm5iZiI6MTc0NDM2NjgyN30.n20AHCf8VBJKvtst7y8DCa5c9mq10qBm07Rce20X0tc&client=c63c52f6-cb72-437d-af60-4ec1e766528b&height=300&mode=fit","bannerMediaApiFileId":"4be58b76-0d3d-4d0c-9407-72983a3789ab","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"49","key":"syn","projectId":10124,"serviceDeskId":49,"name":"SYNODAS","description":"<p>Welcome! You can raise a request for SYNODAS using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/49","reqTypes":[{"id":"545","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[128],"key":""},{"id":"548","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[128],"key":""},{"id":"549","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"544","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"546","name":"Service Modification","descriptionHtml":"","callToAction":"Service Modification","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"547","name":"Suggest a new feature or Enhancement","descriptionHtml":"","callToAction":"Suggest a new feature or Enhancement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":128,"name":"General"}],"orderMapping":{"166":[548,547,545],"128":[548,545]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"15e46f36-cd47-3d9c-9fc2-1f3614630d65","appLinkName":"System Confluence","appLinkUrl":"https://stantecdigitalservices.atlassian.net/wiki","spaceKey":"SYN","spaceName":"SYNODAS","spaceUrl":"https://stantecdigitalservices.atlassian.net/wiki/spaces/SYN","isServer":false},"labels":[],"projectKey":"SYN","serviceDeskId":49,"kbLinkDomainURLs":["https://stantecdigitalservices.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":49,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SYN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNjgwMjcsIm5iZiI6MTc0NDM2NjgyN30.M2aA82QYi65-PFl6dSs1bT2c_F6nA8sHDw_QdlSyb68","targetCollection":"upload-project-10124","endpointUrl":"https://api.media.atlassian.com","clientId":"c63c52f6-cb72-437d-af60-4ec1e766528b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"5e453691-eadf-48e7-aeb4-ad40edd7b227","name":"Introduction","description":"Learn about SYNODAS and how Support works! The basics for the Internal site are provided here as well as items like a glossary. ","categoryUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer/portal/49/topic/5e453691-eadf-48e7-aeb4-ad40edd7b227","lastUpdated":"1740401336845","createdAt":"1735747340918"},{"id":"13c62950-bffe-4bfd-9fa9-77e678291225","name":"User Guide","description":"Guide for GDOT employees on how to use the Internal site.","categoryUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer/portal/49/topic/13c62950-bffe-4bfd-9fa9-77e678291225","lastUpdated":"1736457760638","createdAt":"1734358267648"},{"id":"46c7004c-f22a-48c4-af56-ecfed2f7d2a5","name":"How-To","description":"Guides explaining how to perform specific tasks.","categoryUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer/portal/49/topic/46c7004c-f22a-48c4-af56-ecfed2f7d2a5","lastUpdated":"1740401343330","createdAt":"1734636797157"},{"id":"f989770d-17bb-45c2-96af-e5eecda9a5f0","name":"FAQ","description":"Frequently Asked Questions","categoryUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer/portal/49/topic/f989770d-17bb-45c2-96af-e5eecda9a5f0","lastUpdated":"1739387233478","createdAt":"1692890944694"},{"id":"7a47f161-f557-4032-b42e-eeb7dd6ce2c5","name":"Customer Portal Guides","description":"User Guides for the external Customer Portal","categoryUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer/portal/49/topic/7a47f161-f557-4032-b42e-eeb7dd6ce2c5","lastUpdated":"1735663339457","createdAt":"1734883377082"}]}},"reqCreate":{"id":548,"projectId":10124,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://stantecdigitalservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/49/create/548","requestValidateBaseUrl":"/servicedesk/customer/portal/49/validate/548","calendarParams":{"firstDay":0,"date":"2025-04-11T05:20:27-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"15e46f36-cd47-3d9c-9fc2-1f3614630d65","appLinkName":"System Confluence","appLinkUrl":"https://stantecdigitalservices.atlassian.net/wiki","spaceKey":"SYN","spaceName":"SYNODAS","spaceUrl":"https://stantecdigitalservices.atlassian.net/wiki/spaces/SYN","isServer":false},"labels":["faq","user-guide","customer-portal"],"projectKey":"SYN","serviceDeskId":49,"kbLinkDomainURLs":["https://stantecdigitalservices.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjNjNTJmNi1jYjcyLTQzN2QtYWY2MC00ZWMxZTc2NjUyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQzNjgwMjcsIm5iZiI6MTc0NDM2NjgyN30.M2aA82QYi65-PFl6dSs1bT2c_F6nA8sHDw_QdlSyb68","targetCollection":"upload-project-10124","endpointUrl":"https://api.media.atlassian.com","clientId":"c63c52f6-cb72-437d-af60-4ec1e766528b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2025-03-21T19:44:49.905139938Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[548],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"IT support request","submit":{"lock":true,"pdf":false},"templateFormUuid":"65ca7a78-b130-47d1-b091-1ee5d707214a"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"2d6ceb59-b358-4b58-93eb-e0cef749614f"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"7d865e20-3623-4ddc-8476-e1e962f9052b","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"386abb94-76ef-4fec-ba3d-13a7dd5c6f16"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"4a9b093b-b429-407e-b772-4269e97e2732"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"f0b6da24-962b-4c6a-a94f-39725ba5a5f4","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"cb1c5c54-b986-4b15-94cd-72d8871a1245"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"6af58304-2f84-4716-8ea4-ae08df83282f"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"9fa9447f-3f66-46c2-a365-28092cace5b5"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"5582f6c7-0f83-4703-8c5e-6a1a2fd07e03","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[347]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"94da0abc-2c93-432a-8fce-56a89a63cffa"}}]},{"type":"tableCell","attrs":{"colwidth":[261]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"b023cbf6-1911-40ca-92dd-5778e5a8ea1c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[347,261]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"ed743582-0bdf-4bd6-8d4a-1134a46cf867"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"cf022ebd-8fb2-4e2f-b565-622e9499b729"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"773474d5-6e3f-4161-ae9e-9093b1490a4a","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"46d998e8-1ee5-4a29-8ea7-dac34145e484"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"a3e6eb20-93d3-4119-b222-39a9858742c6"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"20f42720-edc3-4966-be5b-acccf0115ca1"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"62ab3873-9011-46c8-892b-e6a3274c8dae"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":97},"layout":"default","localId":"c6af9608-e3c5-4d89-ad0c-f65c582e22e1"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"413b4f8a-59c5-495a-b4d2-595ccd1662b1"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"476ee1e4-862c-4d02-817b-65ffedfd26f9"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"91834704-6c10-4935-b49b-6088a3673d9c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"e1f6874c-3cfe-41d2-be2b-dc18a818f5cd"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"4e9d6c97-8322-4482-93ae-87ca66121576"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"b1b46e99-4160-4dec-8c31-0dbd2a824794","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"4e706b3e-0e36-4faa-ae5b-1f88418103b4"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"212c4f3d-ab18-47bf-8190-aeb31062f1fc"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"957c4493-a5a6-425e-877d-02b68c863e9a"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"2ea3c2a5-5c41-4d02-83a8-bb72ffb8ebb5","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":52},"layout":"default","localId":"1a9f2bff-17c3-448a-b07b-28ffff20f15f"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"f0864f19-260c-45d8-aac7-3444c2fe5f95"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"fdbe281d-caeb-43fe-a93d-1a8c112d0a91"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"5434e8ca-65d1-4f7d-8021-0afec67e56c8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"68":{"t":"sh","i":{"co":{"cIds":{"67":["2"]}}},"o":{"sIds":["4"]}},"61":{"t":"sh","i":{"co":{"cIds":{"55":["2"]}}},"o":{"sIds":["2"]}},"87":{"t":"sh","i":{"co":{"cIds":{"67":["3"]}}},"o":{"sIds":["5"]}},"65":{"t":"sh","i":{"co":{"cIds":{"57":["4"]}}},"o":{"sIds":["3"]}},"17":{"t":"sh","i":{"co":{"cIds":{"31":["2","1"]}}},"o":{"sIds":["8"]}},"60":{"t":"sh","i":{"co":{"cIds":{"57":["1"]}}},"o":{"sIds":["6"]}}},"sections":{"8":{"name":"Critical","conditions":["17"]},"4":{"name":"New Account","conditions":["68","65"]},"5":{"conditions":["87","65"]},"2":{"name":"Customer Information","conditions":["61"]},"7":{"name":"Incident","conditions":[]},"3":{"name":"Security","conditions":["65"]},"6":{"name":"Data Details","conditions":["60"]},"1":{"name":"Requestor","conditions":[]}},"questions":{"89":{"type":"ts","label":"Account to be deactivated","description":"Enter the email address of the user account.","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":"deactivated.account@got.ga.gov"},"questionKey":""},"8":{"type":"rt","label":"Detail the nature of this impact on the business or customers","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"100":{"type":"ts","label":"Mobile Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"90":{"type":"tl","label":"Reason for deactivation","description":"Why is the account being deactivated?","validation":{"rq":false},"choices":[],"questionKey":""},"44":{"type":"te","label":"Account email","description":"Not the email on the customer record, the one they use to sign into the portal.","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"cs","label":"Reporter","description":"Who is reporting the incident?","validation":{"rq":true},"choices":[{"id":"1","label":"Myself","other":false},{"id":"2","label":"Customer","other":false}],"questionKey":""},"99":{"type":"ts","label":"Office Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"94":{"type":"cd","label":"Role","description":"Role in system","validation":{"rq":true},"choices":[{"id":"1","label":"API","other":false},{"id":"2","label":"Area Engineer","other":false},{"id":"3","label":"Contractor Manager","other":false},{"id":"4","label":"Field Agent","other":false},{"id":"5","label":"Guest","other":false},{"id":"6","label":"Legal","other":false},{"id":"7","label":"ODA Manager","other":false},{"id":"8","label":"ODA Staff","other":false},{"id":"9","label":"Office Administrator","other":false},{"id":"10","label":"Regional Coordinator","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"59":{"type":"cs","label":"Database change","description":"Can this data problem only be fixed by directly editing the database?","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"Unsure","other":false}],"questionKey":""},"2":{"type":"rt","label":"Explain what caused the issue","description":"What were the steps required to recreate the problem? If we cannot reproduce the issue, we cannot fix it.","validation":{"rq":false},"jiraField":"customfield_10329","questionKey":""},"92":{"type":"cs","label":"Urgency","description":"How quickly does this need to be attended to? (With examples)","validation":{"rq":false},"choices":[{"id":"1","label":"Urgent: they are a security threat","other":false},{"id":"2","label":"Standard: they have left the company","other":false},{"id":"3","label":"Low: they have transferred to another position within GDOT and no longer use SYNODAS","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"41":{"type":"rt","label":"Details of the Issue","description":"In depth description of the issue, including all relevant information.","validation":{"rq":false},"jiraField":"description","questionKey":""},"52":{"type":"cm","label":"Records Affected","description":"If the issue is specific to a type of record, which records are affected?","validation":{"rq":false},"choices":[{"id":"2","label":"Sign Applications","other":false},{"id":"3","label":"Sign Applications (Customer created)","other":false},{"id":"5","label":"Vegetation Management Applications","other":false},{"id":"1","label":"Sign Permits","other":false},{"id":"4","label":"Invoices","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"45":{"type":"ts","label":"Customer ID","description":"Customer record from the internal site","validation":{"rq":false},"choices":[],"questionKey":""},"98":{"type":"ts","label":"Job Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"67":{"type":"cs","label":"Security or Login issue type","description":"What type of security problem are you experiencing?","validation":{"rq":true},"choices":[{"id":"1","label":"Cannot log in","other":false},{"id":"2","label":"Request a new GDOT account","other":false},{"id":"3","label":"Request a GDOT account deactivation","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"93":{"type":"te","label":"Email Address","description":"Email address is also used for notifications","validation":{"rq":true},"choices":[],"questionKey":""},"57":{"type":"cs","label":"Issue type","description":"What type of problem?","validation":{"rq":false},"choices":[{"id":"1","label":"Data issue","other":false},{"id":"3","label":"Reporting a bug","other":false},{"id":"4","label":"Secuity or Login","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"32":{"type":"cm","label":"Browser","description":"Which browser are you experiencing the problem with? ","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"tl","label":"Summarize the issue","description":"A brief description of the issue.","validation":{"rq":false},"jiraField":"summary","defaultAnswer":{"text":""},"questionKey":""},"39":{"type":"ts","label":"Customer Name","description":"Name of the affected customer","validation":{"rq":false},"choices":[],"questionKey":""},"102":{"type":"ts","label":"District/Area code","description":"Four digit code for district","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":"None"},"questionKey":""},"31":{"type":"cs","label":"Priority","description":"How severe is the problem?","validation":{"rq":false},"choices":[{"id":"1","label":"Critical","other":false},{"id":"2","label":"Medium","other":false},{"id":"3","label":"Low","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"96":{"type":"ts","label":"Last Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"95":{"type":"ts","label":"First Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"cs","label":"Site","description":"Which site is this regarding?","validation":{"rq":true},"choices":[{"id":"4","label":"GDOT Internal Site","other":false},{"id":"5","label":"Customer Portal","other":false}],"questionKey":""},"53":{"type":"rt","label":"List of impacted records","description":"List known affected records by their ID number.","validation":{"rq":false},"choices":[],"questionKey":""},"101":{"type":"ts","label":"District number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"97":{"type":"ts","label":"Company/Agency","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"65ca7a78-b130-47d1-b091-1ee5d707214a"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2025-03-21T19:44:49.905139938Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[548],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"IT support request","submit":{"lock":true,"pdf":false},"templateFormUuid":"65ca7a78-b130-47d1-b091-1ee5d707214a"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"2d6ceb59-b358-4b58-93eb-e0cef749614f"},"content":[{"type":"text","text":"Sorry to hear you’re experiencing issues. To help us diagnose and fix your problem sooner, be sure to provide as much detail as possible."}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"7d865e20-3623-4ddc-8476-e1e962f9052b","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"386abb94-76ef-4fec-ba3d-13a7dd5c6f16"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"4a9b093b-b429-407e-b772-4269e97e2732"}}]}]}]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"f0b6da24-962b-4c6a-a94f-39725ba5a5f4","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":57},"layout":"default","localId":"cb1c5c54-b986-4b15-94cd-72d8871a1245"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":31},"layout":"default","localId":"6af58304-2f84-4716-8ea4-ae08df83282f"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"9fa9447f-3f66-46c2-a365-28092cace5b5"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"5582f6c7-0f83-4703-8c5e-6a1a2fd07e03","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[347]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":39},"layout":"default","localId":"94da0abc-2c93-432a-8fce-56a89a63cffa"}}]},{"type":"tableCell","attrs":{"colwidth":[261]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"b023cbf6-1911-40ca-92dd-5778e5a8ea1c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[347,261]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":44},"layout":"default","localId":"ed743582-0bdf-4bd6-8d4a-1134a46cf867"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":67},"layout":"default","localId":"cf022ebd-8fb2-4e2f-b565-622e9499b729"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"773474d5-6e3f-4161-ae9e-9093b1490a4a","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":93},"layout":"default","localId":"46d998e8-1ee5-4a29-8ea7-dac34145e484"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":94},"layout":"default","localId":"a3e6eb20-93d3-4119-b222-39a9858742c6"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"20f42720-edc3-4966-be5b-acccf0115ca1"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":96},"layout":"default","localId":"62ab3873-9011-46c8-892b-e6a3274c8dae"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":97},"layout":"default","localId":"c6af9608-e3c5-4d89-ad0c-f65c582e22e1"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"413b4f8a-59c5-495a-b4d2-595ccd1662b1"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":99},"layout":"default","localId":"476ee1e4-862c-4d02-817b-65ffedfd26f9"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":100},"layout":"default","localId":"91834704-6c10-4935-b49b-6088a3673d9c"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":101},"layout":"default","localId":"e1f6874c-3cfe-41d2-be2b-dc18a818f5cd"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":102},"layout":"default","localId":"4e9d6c97-8322-4482-93ae-87ca66121576"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"b1b46e99-4160-4dec-8c31-0dbd2a824794","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":89},"layout":"default","localId":"4e706b3e-0e36-4faa-ae5b-1f88418103b4"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":90},"layout":"default","localId":"212c4f3d-ab18-47bf-8190-aeb31062f1fc"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":92},"layout":"default","localId":"957c4493-a5a6-425e-877d-02b68c863e9a"}}]},{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"2ea3c2a5-5c41-4d02-83a8-bb72ffb8ebb5","width":760},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":52},"layout":"default","localId":"1a9f2bff-17c3-448a-b07b-28ffff20f15f"}}]},{"type":"tableCell","attrs":{},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":53},"layout":"default","localId":"f0864f19-260c-45d8-aac7-3444c2fe5f95"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"fdbe281d-caeb-43fe-a93d-1a8c112d0a91"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"5f93a45b-6c95-4f66-92f4-17acf6c47b46"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":41},"layout":"default","localId":"5434e8ca-65d1-4f7d-8021-0afec67e56c8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"95f3368f-b5ad-425b-b75b-3dadca2e5fc1"}}]}],"conditions":{"68":{"t":"sh","i":{"co":{"cIds":{"67":["2"]}}},"o":{"sIds":["4"]}},"61":{"t":"sh","i":{"co":{"cIds":{"55":["2"]}}},"o":{"sIds":["2"]}},"87":{"t":"sh","i":{"co":{"cIds":{"67":["3"]}}},"o":{"sIds":["5"]}},"65":{"t":"sh","i":{"co":{"cIds":{"57":["4"]}}},"o":{"sIds":["3"]}},"17":{"t":"sh","i":{"co":{"cIds":{"31":["2","1"]}}},"o":{"sIds":["8"]}},"60":{"t":"sh","i":{"co":{"cIds":{"57":["1"]}}},"o":{"sIds":["6"]}}},"sections":{"8":{"name":"Critical","conditions":["17"]},"4":{"name":"New Account","conditions":["68","65"]},"5":{"conditions":["87","65"]},"2":{"name":"Customer Information","conditions":["61"]},"7":{"name":"Incident","conditions":[]},"3":{"name":"Security","conditions":["65"]},"6":{"name":"Data Details","conditions":["60"]},"1":{"name":"Requestor","conditions":[]}},"questions":{"89":{"type":"ts","label":"Account to be deactivated","description":"Enter the email address of the user account.","validation":{"rq":true},"choices":[],"defaultAnswer":{"text":"deactivated.account@got.ga.gov"},"questionKey":""},"8":{"type":"rt","label":"Detail the nature of this impact on the business or customers","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"100":{"type":"ts","label":"Mobile Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"90":{"type":"tl","label":"Reason for deactivation","description":"Why is the account being deactivated?","validation":{"rq":false},"choices":[],"questionKey":""},"44":{"type":"te","label":"Account email","description":"Not the email on the customer record, the one they use to sign into the portal.","validation":{"rq":true},"choices":[],"questionKey":""},"55":{"type":"cs","label":"Reporter","description":"Who is reporting the incident?","validation":{"rq":true},"choices":[{"id":"1","label":"Myself","other":false},{"id":"2","label":"Customer","other":false}],"questionKey":""},"99":{"type":"ts","label":"Office Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"94":{"type":"cd","label":"Role","description":"Role in system","validation":{"rq":true},"choices":[{"id":"1","label":"API","other":false},{"id":"2","label":"Area Engineer","other":false},{"id":"3","label":"Contractor Manager","other":false},{"id":"4","label":"Field Agent","other":false},{"id":"5","label":"Guest","other":false},{"id":"6","label":"Legal","other":false},{"id":"7","label":"ODA Manager","other":false},{"id":"8","label":"ODA Staff","other":false},{"id":"9","label":"Office Administrator","other":false},{"id":"10","label":"Regional Coordinator","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"59":{"type":"cs","label":"Database change","description":"Can this data problem only be fixed by directly editing the database?","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false},{"id":"3","label":"Unsure","other":false}],"questionKey":""},"2":{"type":"rt","label":"Explain what caused the issue","description":"What were the steps required to recreate the problem? If we cannot reproduce the issue, we cannot fix it.","validation":{"rq":false},"jiraField":"customfield_10329","questionKey":""},"92":{"type":"cs","label":"Urgency","description":"How quickly does this need to be attended to? (With examples)","validation":{"rq":false},"choices":[{"id":"1","label":"Urgent: they are a security threat","other":false},{"id":"2","label":"Standard: they have left the company","other":false},{"id":"3","label":"Low: they have transferred to another position within GDOT and no longer use SYNODAS","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"41":{"type":"rt","label":"Details of the Issue","description":"In depth description of the issue, including all relevant information.","validation":{"rq":false},"jiraField":"description","questionKey":""},"52":{"type":"cm","label":"Records Affected","description":"If the issue is specific to a type of record, which records are affected?","validation":{"rq":false},"choices":[{"id":"2","label":"Sign Applications","other":false},{"id":"3","label":"Sign Applications (Customer created)","other":false},{"id":"5","label":"Vegetation Management Applications","other":false},{"id":"1","label":"Sign Permits","other":false},{"id":"4","label":"Invoices","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"45":{"type":"ts","label":"Customer ID","description":"Customer record from the internal site","validation":{"rq":false},"choices":[],"questionKey":""},"98":{"type":"ts","label":"Job Title","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"67":{"type":"cs","label":"Security or Login issue type","description":"What type of security problem are you experiencing?","validation":{"rq":true},"choices":[{"id":"1","label":"Cannot log in","other":false},{"id":"2","label":"Request a new GDOT account","other":false},{"id":"3","label":"Request a GDOT account deactivation","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"93":{"type":"te","label":"Email Address","description":"Email address is also used for notifications","validation":{"rq":true},"choices":[],"questionKey":""},"57":{"type":"cs","label":"Issue type","description":"What type of problem?","validation":{"rq":false},"choices":[{"id":"1","label":"Data issue","other":false},{"id":"3","label":"Reporting a bug","other":false},{"id":"4","label":"Secuity or Login","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"32":{"type":"cm","label":"Browser","description":"Which browser are you experiencing the problem with? ","validation":{"rq":false},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"1":{"type":"tl","label":"Summarize the issue","description":"A brief description of the issue.","validation":{"rq":false},"jiraField":"summary","defaultAnswer":{"text":""},"questionKey":""},"39":{"type":"ts","label":"Customer Name","description":"Name of the affected customer","validation":{"rq":false},"choices":[],"questionKey":""},"102":{"type":"ts","label":"District/Area code","description":"Four digit code for district","validation":{"rq":false},"choices":[],"defaultAnswer":{"text":"None"},"questionKey":""},"31":{"type":"cs","label":"Priority","description":"How severe is the problem?","validation":{"rq":false},"choices":[{"id":"1","label":"Critical","other":false},{"id":"2","label":"Medium","other":false},{"id":"3","label":"Low","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"96":{"type":"ts","label":"Last Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"95":{"type":"ts","label":"First Name","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"58":{"type":"cs","label":"Site","description":"Which site is this regarding?","validation":{"rq":true},"choices":[{"id":"4","label":"GDOT Internal Site","other":false},{"id":"5","label":"Customer Portal","other":false}],"questionKey":""},"53":{"type":"rt","label":"List of impacted records","description":"List known affected records by their ID number.","validation":{"rq":false},"choices":[],"questionKey":""},"101":{"type":"ts","label":"District number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"97":{"type":"ts","label":"Company/Agency","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"65ca7a78-b130-47d1-b091-1ee5d707214a"},"linkedJiraFields":["summary","customfield_10329","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=stantecdigitalservices","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"07ae64209a1065b12b24fc2d909a7d73442bb9a0_lout","baseUrl":"https://stantecdigitalservices.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://stantecdigitalservices.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c63c52f6-cb72-437d-af60-4ec1e766528b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d00b146d63a24eeab3cf3b7bca66b9f4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}